Viva AI is an AI receptionist built for dental practices that answers calls, texts, web chat and email around the clock and books into your practice management system. Plans start at $349 a month for 4,000 credits, with no contract, and Viva says it signs a BAA with every practice. It suits offices that want one credit pool across channels, but the useful features sit on the $899 Platinum plan, and the integrations it claims are not named on its site.
What Viva AI is
Viva AI is an AI dental receptionist for practices and dental service organizations. It says it answers every call 24/7 in more than 100 languages and books straight into your practice management system Viva AI ↗.
It covers calls, texts, web chat and email, and transfers to your staff when needed Viva AI ↗. It also runs recall, reactivation and no show recovery campaigns Viva AI ↗. A Practice Optimizer lets you ask questions about your practice Viva AI pricing ↗.
Plans are sold in monthly credit bundles that are shared across channels Viva AI pricing ↗. Viva offers a free demo before you buy. Hands on testing is in progress, and we will update this review with our results.
What it does well
Booking goes straight into your schedule. Viva says appointments appear the moment the patient hangs up and new patient charts are created automatically, through direct integrations with all major practice management systems Viva AI ↗.
Compliance is spelled out. Viva says it is SOC 2 Type II certified and HIPAA compliant, and that it signs a Business Associate Agreement with every practice Viva AI ↗. That is an important box for any dental office.
One credit pool covers every channel. AI phone answering uses 10 credits a minute, each AI handled text, email or chat uses 5 credits, and each Practice Optimizer question uses 1 credit Viva AI pricing ↗. You do not need separate plans for phone and text.
It can replace your phone system. Platinum and Diamond offer full phone system replacement with smart call routing, call transfers, language based menus and calls, texts and emails in one place Viva AI pricing ↗. Gold keeps your current system and forwards calls to a Viva number Viva AI pricing ↗.
Language support is broad. Viva says it handles more than 100 languages with no setup and can switch languages mid call Viva AI ↗.
There is no contract, according to Viva's pricing post Viva AI pricing ↗.
Where it falls short
Integrations are not named. Viva claims direct integrations with all major practice management systems but does not list them on its home page or pricing post Viva AI ↗ Viva AI pricing ↗. Dentina, by contrast, names Open Dental, Dentrix, Eaglesoft and many more Dentina ↗. Ask Viva to confirm your software before you sign.
The entry plan is limited. Gold does not include appointment reminders or patient campaigns Viva AI pricing ↗, and texting, digital forms, outreach and live call transfer start on Platinum at $899 a month Viva AI ↗.
Credits can run out fast. At 10 credits a minute, Gold's 4,000 credits cover about 400 minutes of AI calls a month if you use them only for calls Viva AI pricing ↗. Extra credits cost $0.08 to $0.10 each depending on the plan Viva AI ↗.
Proof is vendor reported. Viva's results come from its own 30 day case study of one San Francisco practice, which reports more than $30,000 in production and 30 staff hours saved a month Viva AI ↗. We found no independent reviews on its site.
Setup fees are not mentioned in the pricing post Viva AI pricing ↗.
Pricing and plans
Gold is $349 a month with 4,000 credits and extra credits at $0.10 each. It works as an after hours and overflow answering service with web chat and the Practice Optimizer Viva AI ↗ Viva AI pricing ↗.
Platinum is $899 a month with 7,000 credits and extra credits at $0.09. It adds texting, digital forms, outreach, appointment reminders, live call transfer and full phone system replacement Viva AI ↗ Viva AI pricing ↗.
Diamond is $1,199 a month with 12,000 credits and extra credits at $0.08. It has the same features as Platinum and is built for multi office coordination Viva AI ↗ Viva AI pricing ↗.
Credit use: 10 credits per AI call minute, 5 per AI text, email or chat, and 1 per Practice Optimizer question Viva AI pricing ↗. Viva's pricing post says there is no contract Viva AI pricing ↗. There is no free plan, but you can book a demo.
Who should (and shouldn't) use it
- Good fit: dental offices that want calls, texts, chat and email handled by one AI with a signed BAA.
- Good fit: practices ready to replace their phone system and run reminders and recall campaigns from one tool.
- Good fit: multi office groups that want the lower overage rate on Diamond.
- Skip it if: you only need after hours call answering on a small budget.
- Skip it if: you need written confirmation of your practice software before a demo.
Alternatives worth a look
- Dentina: our top dental pick, booking directly into Open Dental, Dentrix, Eaglesoft and many other systems Dentina ↗.
- Arini: inbound and outbound AI calls for practices and dental groups Arini ↗.
- My AI Front Desk: $99 a month, or $79 billed yearly, for after hours and overflow calls with a 7 day trial My AI Front Desk pricing ↗.
- Weave AI Receptionist: a good fit if your office already uses Weave for phones and texting Weave AI Receptionist ↗.
Where it appears
ComparedThe Best AI Receptionist for Dental OfficesWhat’s good
- No contract
- Covers several channels
- Option to replace your phone system
What to know
- Practice software not named
- BAA not stated in pricing post
Key features
- AI phone answering (10 credits per minute)
- AI texts, emails and web chat
- Practice Optimizer questions
- Reminders, campaigns, routing and transfers on Platinum and up
Works with
Questions people ask
How much does Viva AI cost?
Gold is $349 a month, Platinum $899 and Diamond $1,199, each with a monthly credit bundle Viva AI ↗.
Is Viva AI HIPAA compliant?
Viva says it is HIPAA compliant and SOC 2 Type II certified, and signs a BAA with every practice Viva AI ↗.
Does Viva AI book into Dentrix or Open Dental?
Viva says it integrates directly with all major practice management systems, but it does not name them Viva AI ↗. Confirm your system on a demo.
How many calls do Viva AI credits cover?
AI calls use 10 credits a minute, so Gold's 4,000 credits equal about 400 call minutes if used only on calls Viva AI pricing ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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