AI Prompts for Replying to Google Reviews

For every happy review, so each reply feels personal.

Write a reply from [BUSINESS NAME] to this 5 star Google review: [PASTE REVIEW]. Thank the reviewer by first name if they used one, mention one specific detail from their review so it does not look copied, and invite them back for [SERVICE OR REASON]. Keep it under 60 words, warm, and natural. Do not include any private details about their visit beyond what they wrote.

When reviews have piled up and you want to clear the backlog.

Here are [NUMBER] positive reviews for [BUSINESS NAME]: [PASTE REVIEWS]. Write a unique reply for each, under 50 words, referencing something specific each person said. Vary the openings and sign offs so no two replies look the same, and sign as [NAME AND ROLE].

For rating only reviews that still deserve a thank you.

Write 10 short, varied replies to star ratings with no written text for [BUSINESS NAME], a [BUSINESS TYPE]. Each should be under 25 words, thank the customer, and sound human. Avoid repeating the same opening word, and include a few that mention [POPULAR SERVICE OR PRODUCT] naturally.

When customers name someone on your team.

Write a reply to this review that praises [STAFF FIRST NAME]: [PASTE REVIEW]. Thank the customer, pass on credit to the staff member, and add a line about what [STAFF FIRST NAME] does at [BUSINESS NAME]. Keep it under 60 words. Then write a short internal message I can send to the staff member sharing the praise.

When you want replies that help local search without sounding spammy.

Write a reply to this positive review: [PASTE REVIEW]. Naturally mention the service they used ([SERVICE]) and our area ([CITY OR NEIGHBORHOOD]) once, only if it fits the sentence. Keep it under 60 words and make sure it still reads like a genuine thank you, not an ad.

When regulars leave a review.

This review is from a long time customer: [PASTE REVIEW]. Write a reply that recognizes their loyalty, thanks them for coming back since [TIME OR DETAIL THEY MENTIONED], and says we look forward to the next visit. Under 60 words and personal.

When a bad review needs a calm, professional response.

Write a public reply to this 1 star Google review of [BUSINESS NAME]: [PASTE REVIEW]. What actually happened from our side: [FACTS]. Apologize for their experience without admitting to things that did not happen, avoid arguing or sharing private details, explain briefly what we are doing about it, and invite them to contact [NAME] at [PHONE OR EMAIL]. Under 100 words.

When a customer liked some things and not others.

Write a reply to this 3 star review that has both praise and criticism: [PASTE REVIEW]. Thank them for the positives they mentioned, address the specific criticism ([ISSUE]) honestly, say what we have changed or will change ([CHANGE]), and invite them back. Under 90 words.

When you disagree with a review but want to look professional to everyone else.

Write a calm public reply to this review that I believe is inaccurate: [PASTE REVIEW]. Our records show: [FACTS, WITH NO PRIVATE CUSTOMER DETAILS]. Correct the record politely in one or two sentences without calling the reviewer a liar, show future readers we care, and offer to discuss it offline at [CONTACT]. Under 100 words.

For one of the most common complaints in service businesses.

Write a reply to this review complaining about [WAIT TIME OR DELAY ISSUE]: [PASTE REVIEW]. Acknowledge the frustration, explain briefly what caused it if helpful ([CAUSE]), describe what we are doing to fix it ([FIX]), and invite them back. Under 80 words and no excuses.

When price complaints show up in reviews.

Write a reply to a review saying we are too expensive: [PASTE REVIEW]. Thank them for the feedback, explain in one sentence what goes into our price ([QUALITY, MATERIALS, TIME OR EXPERTISE]), mention any lower cost option ([OPTION]) if we have one, and stay friendly. Under 80 words.

When a review does not match any customer you know.

Write a polite reply to this negative review: [PASTE REVIEW]. We cannot find any record of this customer or visit. Express concern, say we take feedback seriously, mention that we could not locate their visit without suggesting they are lying, and ask them to contact [CONTACT] with details so we can look into it. Under 80 words.

When privacy rules limit what you can say publicly.

Write a reply to this review for a [CLINIC, LAW FIRM, OR OTHER REGULATED BUSINESS]: [PASTE REVIEW]. Do not confirm or deny that the reviewer is a client or patient, and do not mention any treatment or case details. Thank them for feedback, state our commitment to [VALUE], and invite them to contact [CONTACT]. Under 70 words.

When you want to fix the relationship, not just the rating.

A customer left this negative review: [PASTE REVIEW]. Write a private message or email I can send them (if I have their contact details) that apologizes sincerely, asks what would make it right, and offers [GESTURE]. Do not ask them to change or remove the review. Under 120 words.

Right after a good visit or completed job.

Write five text messages asking a customer to leave a Google review for [BUSINESS NAME] after [SERVICE OR PURCHASE]. Each under 160 characters including [REVIEW LINK], friendly, and easy to act on. Do not offer any reward for a review.

For customers you mostly contact by email.

Write a short email asking [CUSTOMER FIRST NAME] to review [BUSINESS NAME] on Google after [SERVICE]. Thank them, explain in one line why reviews help a small local business, include [REVIEW LINK] as a button, and keep it under 100 words. Give three subject line options.

For training front desk and service staff.

Write three short, natural lines staff at [BUSINESS NAME] can say in person to ask happy customers for a Google review, plus a line for when the customer says yes and one for when they say they will do it later. Keep it relaxed and never pushy.

For checkout counters, receipts, and packaging.

Write copy for a small card or counter sign at [BUSINESS NAME] asking for Google reviews with a QR code. Include a headline under 6 words, one supporting line, and a short thank you. Give three versions in a [TONE] tone.

For a single polite nudge after the first request.

Write a gentle reminder text and email for customers who said they would leave a review for [BUSINESS NAME] but have not after [DAYS] days. Keep both under 60 words, include [REVIEW LINK], and make it clear there is no pressure.

When review requests get ignored because of timing.

My business is a [BUSINESS TYPE] and a typical customer journey looks like this: [DESCRIBE STEPS FROM BOOKING TO FOLLOW UP]. Identify the two or three moments when customers are happiest and most likely to leave a review, and suggest the channel and wording to use at each moment. Keep it practical for a small team.

When you want your profile to show fresh activity.

Using these recent positive reviews: [PASTE REVIEWS], write four short Google Business Profile posts for [BUSINESS NAME] that highlight what customers love, each under 150 words with a call to action to [ACTION]. Quote only first names and only with permission, and do not change what customers said.

When more than one person replies to reviews.

Write a one page review reply guide for [BUSINESS NAME]. Include our tone, how quickly to reply, what to always include, what never to say (private details, arguments, discounts for edits), a template for positive, mixed, and negative reviews, and when to escalate a review to [OWNER OR MANAGER].

Every few months, to learn from what customers say.

Here are our last [NUMBER] Google reviews: [PASTE REVIEWS]. Group what customers praise and complain about into themes, count how often each appears, and quote short examples. Then suggest the three most important things to fix and three strengths to highlight in our marketing.

When you want to understand why customers choose one business over another.

Here are recent reviews for my business: [PASTE OUR REVIEWS] and for a competitor: [PASTE COMPETITOR REVIEWS]. Compare the main praise and complaint themes for each. What do customers value that they get from us, and what do they get from the competitor that we lack?

When good reviews should work harder on your site.

From these reviews: [PASTE REVIEWS], pick the five strongest for a testimonials section on our [PAGE]. Shorten each to one or two sentences without changing the meaning, keep the reviewer's first name and last initial only, and suggest a heading for the section. Remind me to keep the originals unchanged on Google.

When customers review you in a language you do not speak.

Write a reply to this review written in [LANGUAGE]: [PASTE REVIEW]. Reply in the same language, keep the tone polite and natural, and stay under 60 words. Then give me an English translation of both the review and the reply so I can check them.