Birdeye is an all in one reputation and customer experience platform with AI coworkers that write review replies and handle listings, social, surveys and front desk tasks. It suits multi location brands that want one vendor for all of it. For a single location business it is usually more than you need, and its quote only pricing and reported auto renewing contracts mean you should read the terms closely.
What Birdeye is
Birdeye is a platform for managing reviews, listings, messaging and customer feedback across one or many locations. It now describes its product as BirdAI, an agentic system with AI coworkers that each take on a set of jobs Birdeye pricing ↗.
Jay, the marketing coworker, covers AI search visibility, reviews, listings, social posts, marketing automation, a website chatbot and pages Birdeye pricing ↗. Myna, the operations coworker, covers front desk tasks, appointments, reminders, waitlists and insurance verification over voice, email and text Birdeye pricing ↗. Robin, the customer experience coworker, handles surveys, insights, competitor tracking, ticketing and reporting Birdeye pricing ↗.
Hands on testing is in progress, and we will update this review with results.
What it does well
It has a reply ready for every review. Birdeye writes a suggested reply for each unanswered review and shows it in your dashboard and in email alerts, so you can post it with one click Birdeye help ↗. You can also generate, regenerate and edit an AI reply yourself Birdeye help ↗.
It puts many tools in one place. Reviews, listings, social, chat, surveys and front desk AI all live in one platform with one contract, which Birdeye pitches as a way to replace separate point products Birdeye pricing ↗.
Users rate it highly. SocialPilot reports 4.7 out of 5 on G2 from 4,233 reviews and 4.7 out of 5 on Capterra from 707 reviews SocialPilot review ↗. Birdeye also says it is ranked a Leader in G2's online reputation management, social media management and local SEO grids Birdeye pricing ↗.
Security is taken seriously. SocialPilot lists SOC 2 Type II, ISO/IEC 27001, HIPAA and GDPR, citing Birdeye's security page SocialPilot review ↗. That matters for healthcare and other regulated businesses.
It is built for scale. The quote form runs from 1 to 3 locations up to 1,000 or more, and the platform includes an MCP server and integrations Birdeye pricing ↗.
Where it falls short
There is no public pricing. Birdeye's pricing page shows no plans or dollar amounts; you enter your number of locations and contact details to get a quote Birdeye pricing ↗.
The contract terms are strict. SocialPilot reports that Birdeye agreements auto renew for the same length as the first term unless you give written notice at least 90 days before renewal SocialPilot review ↗. It also reports an 8 percent increase on recurring fees at renewal, and that payments are non refundable SocialPilot review ↗. SocialPilot is a competitor, so check these terms in your own contract.
It can be complex. SocialPilot notes a steeper learning curve for smaller teams and quotes G2 users who found costs unclear until billed and setup more complex than expected SocialPilot review ↗.
AI suggested replies have limits. They need BirdAI turned on and work only for US locations Birdeye help ↗.
Pricing and plans
Birdeye does not publish prices. Its pricing page says pricing is built around outcomes rather than seat counts and asks for your location count in bands of 1 to 3, 4 to 9, 10 to 39, 40 to 249, 250 to 999 and 1,000 or more Birdeye pricing ↗. SocialPilot says pricing is structured per location SocialPilot review ↗.
There is no free plan, and Birdeye does not mention a free trial on its pricing page Birdeye pricing ↗. Contract length is not published SocialPilot review ↗.
Before you sign, ask for the renewal date, the notice period, any renewal price increase and the refund policy in writing. SocialPilot reports 90 days notice, an 8 percent renewal uplift and non refundable payments SocialPilot review ↗.
Who should (and shouldn't) use it
- Good fit: multi location brands that want reviews, listings, social, messaging and surveys from one vendor Birdeye pricing ↗.
- Good fit: healthcare and regulated businesses that need HIPAA and SOC 2 SocialPilot review ↗.
- Good fit: teams with someone who can own setup and day to day use SocialPilot review ↗.
- Skip it if: you run one location and mainly want AI review replies; simpler tools publish prices GatherUp pricing ↗ Reviewflowz pricing ↗.
- Skip it if: you need to know the price before talking to sales Birdeye pricing ↗.
- Skip it if: you want month to month terms without a long notice period SocialPilot review ↗.
Alternatives worth a look
- GatherUp: our pick for single location businesses, with AI replies on all plans from $99 a month and a 14 day trial GatherUp pricing ↗.
- Reviewflowz: answers every review automatically, from $45 per location per month billed yearly Reviewflowz pricing ↗.
- NiceJob: review requests after each job for home service businesses, with no long term contract NiceJob ↗.
- Podium: text based review collection with an AI employee add on, but no published prices Podium pricing ↗.
- Google Business Profile: free, manual replies for businesses with a handful of reviews a month Google Business Profile help ↗.
Where it appears
Upgrade pickThe Best AI Review Response Tools for Small BusinessesComparedThe Best AI Tools for RestaurantsWhat’s good
- Broad all in one platform
- Strong user ratings
- Suggested replies in email alerts
What to know
- No public pricing
- Auto renewing contract reported
Key features
- AI suggested reply for every unanswered review
- Generate and edit AI replies
- Listings, social and chatbot tools
- Surveys and competitor insights
- Front desk and appointment AI
Works with
Questions people ask
How much does Birdeye cost?
Birdeye does not publish prices. You request a quote based on your number of locations Birdeye pricing ↗.
Does Birdeye have a free trial?
Its pricing page does not mention a free trial or free plan Birdeye pricing ↗.
Can Birdeye reply to reviews with AI?
Yes. It writes a suggested reply for each unanswered review that you can post in one click, or you can generate and edit your own. This needs BirdAI and works only for US locations Birdeye help ↗.
Can I cancel Birdeye anytime?
Reportedly not. SocialPilot says contracts auto renew unless you give 90 days written notice, and payments are non refundable SocialPilot review ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
01