Fireflies.ai is an AI meeting assistant that records, transcribes and summarizes calls in more than 100 languages, with a free plan and one of the lowest paid seat prices around. It is good value for small teams that want searchable meeting notes and CRM integrations, but the free plan's storage cap is tight and some users report billing and reliability problems.
What Fireflies.ai is
Fireflies.ai is an AI notetaker for meetings. A bot joins your calls, or auto joins meetings from your calendar, then records, transcribes and summarizes them Fireflies ↗. It also has a Chrome extension for Google Meet, desktop and mobile apps for in person conversations, and file uploads for MP3, MP4, WAV and M4A Fireflies ↗.
It works with Zoom, Google Meet and Microsoft Teams, and transcribes in more than 100 languages Fireflies pricing ↗. Fireflies says it is used by more than 1 million companies Fireflies ↗.
After each meeting you get an overview, bullet points, action items and custom notes Fireflies ↗. Hands on testing is in progress; we will update this review with results.
What it does well
The free plan is useful. It includes unlimited transcription, limited AI summaries, the AskFred assistant, meeting search, file uploads, mobile and desktop apps, and API access Fireflies pricing ↗. That is enough to see whether an AI notetaker fits your team before you pay.
Search across meetings is a highlight. You can find past discussion down to the sentence and timestamp, and AskFred answers questions about your meetings, such as what a client agreed to last month Fireflies ↗.
It connects to the tools small teams use. Fireflies lists CRM integrations including Salesforce and HubSpot, project tools including Asana and Trello, recruiting tools such as Lever and Greenhouse, Slack, and dialers such as Aircall and RingCentral Fireflies ↗. Paid plans include unlimited integrations Fireflies pricing ↗.
Live Assist gives real time suggestions and answers during meetings Fireflies ↗. On Business, conversation intelligence adds talk time tracking, sentiment analysis and topic trackers, which helps sales and support managers coach their teams Fireflies ↗ Fireflies pricing ↗.
Security covers the basics. Fireflies lists SOC 2 Type II, GDPR and HIPAA compliance, though private storage, custom data retention and HIPAA are listed under the Enterprise plan Fireflies ↗ Fireflies pricing ↗.
Users mostly like it. On Trustpilot it has a 4.5 out of 5 score from 836 reviews, with praise for accurate transcripts, useful summaries and ease of use Trustpilot ↗.
Where it falls short
The free plan's storage is small. Free includes 400 minutes of storage per team, not per person, and only 20 AI credits Fireflies pricing ↗. Video recording and downloads of transcripts and recordings are paid features Fireflies pricing ↗.
Monthly billing costs much more. Pro is $10 a seat a month billed yearly but $18 billed monthly, and the pricing page leads with yearly prices Fireflies pricing ↗.
Some users report problems. About 14 percent of Trustpilot reviews are one star, with complaints about charges after a trial, unclear cancellation, missed parts of meetings, speaker mix ups and chatbot only support Trustpilot ↗. Trustpilot does not verify reviews, so treat these as reports, not facts Trustpilot ↗.
A bot joining your calls is not for everyone. Some clients find a visible notetaker awkward, and you should tell people when a call is recorded.
Pricing and plans
Free costs nothing and includes unlimited transcription, limited AI summaries, 400 minutes of storage per team and 20 AI credits Fireflies pricing ↗.
Pro costs $10 a seat a month billed yearly, or $18 billed monthly Fireflies pricing ↗. It adds unlimited summaries, 8,000 minutes of storage per seat, video recording, downloads, an email assistant, AI Skills, task management and unlimited integrations Fireflies pricing ↗.
Business costs $19 a seat a month billed yearly, or $29 monthly Fireflies pricing ↗. It adds unlimited storage, 30 AI credits, conversation intelligence, team analytics and user groups Fireflies pricing ↗.
Enterprise costs $39 a seat a month, billed yearly only Fireflies pricing ↗. It adds 50 AI credits, single sign on, SCIM, audit logs, HIPAA compliance, private storage, custom data retention and a dedicated account manager Fireflies pricing ↗.
The pricing page does not state a trial length or refund terms Fireflies pricing ↗. The free plan has no time limit, so it works as an open ended trial.
Who should (and shouldn't) use it
- Good fit: small teams that want the lowest paid seat price for AI meeting notes.
- Good fit: sales teams that want notes pushed into Salesforce or HubSpot.
- Good fit: teams that meet in many languages.
- Skip it if: you want unlimited free storage; Fathom's free plan is more generous.
- Skip it if: you do not want a bot joining your calls.
- Skip it if: you need HIPAA coverage on a small budget, since it is listed on Enterprise.
Alternatives worth a look
- Fathom: free plan with unlimited recordings and transcripts; Premium from $16 a month billed yearly Fathom pricing ↗.
- Otter.ai: strong for in person meetings, with Business from $19.99 a user a month billed yearly Otter pricing ↗.
- Granola: takes notes without a bot joining the call, with a free plan and Business from $14 a user a month Granola pricing ↗.
Where it appears
Budget pickThe Best AI Meeting NotetakerComparedThe Best AI Transcription SoftwareComparedThe Best Free AI Transcription ToolsWhat’s good
- Unlimited transcription on Free
- Low per seat price
- Many languages
What to know
- Free storage limited to 400 minutes per team
- Only yearly prices shown
Key features
- Transcription in 100+ languages
- AI summaries and action items
- AskFred search across meetings
- Live Assist
- Conversation intelligence on Business
Works with
Questions people ask
Is Fireflies.ai free?
Yes. The free plan includes unlimited transcription, limited AI summaries, 400 minutes of storage per team and 20 AI credits Fireflies pricing ↗.
How much does Fireflies.ai cost?
Pro is $10 a seat a month billed yearly or $18 monthly. Business is $19 yearly or $29 monthly. Enterprise is $39 a seat a month, billed yearly Fireflies pricing ↗.
Does Fireflies work with Zoom, Teams and Google Meet?
Yes. It integrates with Zoom, Google Meet and Microsoft Teams, and can also record in person conversations with its mobile app Fireflies ↗ Fireflies pricing ↗.
Is Fireflies.ai HIPAA compliant?
Fireflies lists HIPAA compliance, but on the pricing page it appears under the Enterprise plan Fireflies ↗ Fireflies pricing ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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