Fathom review

What Fathom is

Fathom joins your video calls, records them, writes a transcript and produces an AI summary right after the call ends Fathom pricing ↗. It works with Zoom, Google Meet and Microsoft Teams Fathom ↗.

You can choose how it captures a call. A meeting bot can join as a participant, or you can use bot free capture, which records from your own computer; bot free capture is a beta feature for Mac Fathom pricing ↗. After the call you can search across your meetings, make clips and build playlists of key moments Fathom pricing ↗.

Fathom also pushes notes to the tools you use after a call. Its pricing page lists HubSpot, Salesforce, Asana, Slack, Zapier, Make, a public API and an MCP connection, plus new Claude and ChatGPT integrations Fathom pricing ↗. It is a meeting notetaker, not a file transcriber, so it is not built for uploading old recordings.

What it does well

The free plan is the most generous we have found in this category. It lists unlimited recordings, unlimited transcriptions, instant AI call summaries, clips, playlists and search across calls Fathom pricing ↗. Most rivals cap free use by minutes or meetings. Fathom does not list a numeric cap on recording.

Summaries arrive quickly. The free plan includes instant AI call summaries, and you can ask Fathom questions about a single call at no cost Fathom pricing ↗.

Users are very happy with it. On Trustpilot, Fathom scores 4.8 out of 5 from 284 reviews, and about 94 percent are five stars Trustpilot ↗. Reviewers praise quick setup, accurate transcripts and summaries, time saved on follow ups and the strong free tier Trustpilot ↗. Some note useful transcription in languages other than English, such as German and Bulgarian Trustpilot ↗.

There is a sales angle too. The Business plan adds CRM field sync, a deal view, coaching metrics and AI scorecards for sales teams Fathom pricing ↗. Fathom lists a signed business associate agreement for HIPAA among its features, though the page does not say which plan it requires Fathom pricing ↗.

Where it falls short

Some AI features are rationed on free. Asking questions across all your calls is marked as limited use and labeled beta, and the page does not clearly say how limited AI action items are on each plan Fathom pricing ↗. Advanced summaries and AI action items are listed as Premium features Fathom pricing ↗.

Support is the most common complaint. Trustpilot reviewers say help is mostly by email and slow, with no live help during urgent problems Trustpilot ↗.

Recording can be inconsistent. Some users report the bot joining only some calls, skipping certain Google Meet calls or missing meetings entirely Trustpilot ↗. A few mention a desktop widget that fails to launch and lag on longer calls Trustpilot ↗. Check your first few weeks of recordings.

Bot free capture is still in beta and only on Mac Fathom pricing ↗. And like any meeting recorder, you need to tell people you are recording and follow your local consent rules. Hands on testing is in progress; we will update this review with results.

Pricing and plans

Free: $0, with unlimited recordings and transcriptions, instant AI summaries, clips, playlists and search; some AI features are limited Fathom pricing ↗.

Premium: $16 a month billed yearly, or $20 monthly, for individuals. It adds advanced summaries, AI action items, a conversational meeting assistant and a custom meeting bot Fathom pricing ↗.

Team: $15 per user a month billed yearly, or $19 monthly, with a two user minimum. It adds global search across the team's calls, highlight playlists, comments, folders and keyword alerts Fathom pricing ↗.

Business: $25 per user a month billed yearly, or $34 monthly, with a two user minimum. It adds CRM field sync, deal view, coaching metrics, AI scorecards and custom summaries Fathom pricing ↗.

Enterprise is sold through sales and adds SSO, SCIM provisioning, custom data retention and a dedicated success manager Fathom pricing ↗. All plans carry a 90 day money back guarantee Fathom pricing ↗.

Who should (and shouldn't) use it

• Good fit: owners and small teams who want every video call recorded and summarized for free Fathom pricing ↗.
• Good fit: sales teams that want notes synced to HubSpot or Salesforce Fathom pricing ↗.
• Skip it if: you mainly record in person meetings or upload old audio files, since it is built for video calls Fathom ↗.
• Skip it if: you need fast live support when something breaks Trustpilot ↗.
• Skip it if: you need team analytics and multi language features on a tight budget Fireflies pricing ↗.

Alternatives worth a look

• Fireflies: the cheapest paid plan among our picks at $10 per seat a month billed yearly, with transcription in more than 100 languages Fireflies pricing ↗.
• Otter: web, desktop and phone apps make it practical for in person meetings; Business is $19.99 per user a month billed yearly Otter pricing ↗.
• Granola: captures audio from your own device on every plan instead of sending a bot, with Business at $14 per user a month Granola pricing ↗.