Zenoti's AI Receptionist answers calls for salons, spas and med spas that run on Zenoti, books single and multi service visits, suggests add ons, makes confirmation calls and enforces cancellation fees. It is the most capable option here for multi location Zenoti customers. You must be on Zenoti with its AI Plus package, and pricing is by quote only.
What Zenoti AI Receptionist is
Zenoti is business software for salons, spas, med spas, fitness studios and barbershops, covering the appointment book, point of sale, memberships, marketing and payroll Zenoti pricing ↗. The AI Receptionist is one of several AI agents Zenoti sells on top of that platform, alongside agents for marketing, leads, retention and scheduling Zenoti pricing ↗ Zenoti AI Workforce ↗.
It answers your phone line with an AI voice and works inside the Zenoti appointment book Zenoti AI Receptionist ↗. Zenoti launched it as part of its AI Workforce in September 2025 Zenoti AI Workforce ↗. Hands on testing is in progress. This review is based on Zenoti's product, pricing and announcement pages.
What it does well
It finishes bookings. Rather than taking a message, it books single or multiple services end to end, taking provider preferences and schedules into account Zenoti AI Receptionist ↗. It can also cancel and reschedule appointments Zenoti AI Receptionist ↗.
It sells on every call. Zenoti says it suggests complementary services and active offers on each call it answers Zenoti AI Receptionist ↗.
It handles the calls that cost money. It can call guests who have not confirmed a set number of hours before their visit and update the book with the answer Zenoti AI Receptionist ↗. When someone cancels, it offers a live reschedule first, checks availability and books the new slot on the same call, and it enforces cancellation fees automatically Zenoti AI Receptionist ↗.
It covers the gaps. It answers during rush hour, lunch, evenings, weekends and holidays, and hands off to a person when the guest asks or the situation calls for it Zenoti AI Receptionist ↗. You can start by forwarding only missed and after hours calls, with no phone system migration Zenoti AI Receptionist ↗.
It shows its work. A per location dashboard tracks revenue booked, calls handled, appointments managed and handover rate, and every call is recorded with a transcript and summary Zenoti AI Receptionist ↗.
Zenoti claims it turns about 1 in 3 missed calls into appointments and that about 25 percent of those include an upsell Zenoti AI Receptionist ↗. Those are vendor figures without a stated method.
Where it falls short
You must be on Zenoti. The AI agents require the AI Plus package on top of a Zenoti subscription Zenoti pricing ↗. If you book in another system, this is not an option.
Prices are not public. Zenoti publishes no prices for its plans or agents, and voice, SMS and messaging usage is billed by consumption Zenoti pricing ↗. You need a quote to know the real cost.
Key details are missing. The product page does not list supported languages or mention HIPAA, and its FAQ answers on no show enforcement and multiple locations were blank when we checked Zenoti AI Receptionist ↗. Get these answered in writing before you sign, especially as a med spa.
Pricing and plans
Zenoti does not publish prices. You request a quote or book a demo Zenoti pricing ↗.
To use the AI Receptionist you need Zenoti's platform plus the AI Plus package, which also adds a dedicated customer success manager and priority support with SLAs Zenoti pricing ↗. Voice, SMS and messaging tools come with the subscription, but usage is billed by consumption, with optional base packs Zenoti pricing ↗.
Multi location pricing is customized to your footprint Zenoti pricing ↗. Every subscription includes onboarding, training resources and 24/7 support, and most customers go live in days to weeks Zenoti pricing ↗. The pricing page does not state contract length or a free trial Zenoti pricing ↗.
Who should (and shouldn't) use it
- Good fit: multi location salons, spas and med spas already on Zenoti.
- Good fit: businesses losing revenue to unconfirmed appointments and late cancellations Zenoti AI Receptionist ↗.
- Good fit: owners who want calls to end in a booked visit and an upsell, not a message Zenoti AI Receptionist ↗.
- Skip it if: you are not on Zenoti, or want a published monthly price before talking to sales Zenoti pricing ↗.
- Skip it if: you need HIPAA terms or non English callers confirmed up front Zenoti AI Receptionist ↗.
Alternatives worth a look
- Boulevard AI Receptionist: for Boulevard users, $125 a month per location with 200 minutes Boulevard AI Receptionist ↗.
- My AI Front Desk: works with other booking software, handles calls, texts and web chat, from $99 a month My AI Front Desk pricing ↗.
- Upfirst: a standalone option from $24.95 a month Upfirst pricing ↗.
- Podium: phone and messaging tools priced by quote Podium pricing ↗.
Where it appears
ComparedThe Best AI Booking Assistant for SalonsUpgrade pickThe Best AI Receptionist for Med SpasWhat’s good
- Deepest booking integration
- Confirmation and cancellation handling
- Performance dashboard
What to know
- Requires Zenoti AI Plus
- No public pricing
Key features
- Books single and multi service appointments in Zenoti
- Suggests add on services and offers during calls
- Confirmation calls to unconfirmed guests
- Live reschedule and automatic cancellation fees
- Human handover
- Per location AI performance dashboard with recordings and transcripts
Works with
Questions people ask
How much does Zenoti's AI Receptionist cost?
Zenoti does not publish prices. You need a Zenoti subscription with AI Plus, and voice and text usage is billed by consumption Zenoti pricing ↗.
Can Zenoti's AI Receptionist book appointments?
Yes. It books single and multi service visits directly in the Zenoti appointment book, and cancels or reschedules Zenoti AI Receptionist ↗.
Does it make confirmation calls?
Yes. It calls unconfirmed guests a set number of hours before their visit and updates the book Zenoti AI Receptionist ↗.
Is Zenoti's AI Receptionist HIPAA compliant?
The product page does not say Zenoti AI Receptionist ↗. Ask Zenoti in writing before using it for a med spa.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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