Chatbase vs Intercom Fin: Which AI Support Agent Is Right for You?

Which should you pick?

• Lowest starting costChatbase

  Chatbase has a free plan and Hobby at $40 a month Chatbase pricing ↗. Fin's 50 outcome monthly minimum at $0.99 each works out to at least $49.50 a month Fin pricing ↗.

• Free plan or trialChatbase

  Chatbase Free never expires, though it only gives 50 message credits a month Chatbase pricing ↗. Fin offers a 14 day trial with unlimited outcomes and no card, then you pay Fin pricing ↗.

• Predictable monthly billChatbase

  Chatbase plans are flat, from $40 to $500 a month with set credits Chatbase pricing ↗. Fin's bill rises with every resolution, handoff or routing it completes Fin pricing ↗.

• Working inside your existing helpdeskFin by Intercom

  Fin works with Zendesk, Salesforce, HubSpot, Freshdesk and others without Intercom seats Fin pricing ↗ Fin features ↗. Chatbase lists Zendesk among advanced integrations on its $150 Standard plan Chatbase pricing ↗.

• Choice of AI modelChatbase

  Chatbase lets you choose models from OpenAI, Anthropic, Google, DeepSeek and others Chatbase features ↗. Fin runs on Intercom's own Apex models Fin features ↗.

• Security and complianceFin by Intercom

  Fin lists SOC 2, ISO 27001, ISO 42001, HIPAA, SSO and data hosting in the US, EU or Australia Fin features ↗. Chatbase lists SOC 2 Type II, GDPR and HIPAA Chatbase features ↗.

• Taking real actions like refundsFin by Intercom

  Intercom says Fin can update accounts, process payments and refunds and run multi step procedures Fin features ↗. Chatbase also runs actions such as order lookups and subscription changes Chatbase features ↗, but publishes no resolution data.

Side by side

From each vendor’s own pages, checked Oct 9, 2026. Prices change often.

Pricing: flat plans vs paying per result

Chatbase sells plans. Free gives 50 message credits a month, one agent and one member, and agents are deleted after 14 days without activity Chatbase pricing ↗. Hobby is $40 a month for 700 credits and 2 members, Standard is $150 for 4,000 credits and 3 members, and Pro is $500 for 15,000 credits and 5 members, with 20 percent off yearly plans Chatbase pricing ↗. Add ons cost $40 per 1,000 extra credits, $25 a month per extra agent and $99 a month to remove the Powered By Chatbase label Chatbase pricing ↗.

Fin sells outcomes. Each resolution, handoff to a procedure, disqualification or self serve routing costs $0.99, a sales qualification costs $9.99, and there is a 50 outcome monthly minimum Fin pricing ↗. Intercom says there are no setup, integration or platform fees Fin pricing ↗. If you also want Intercom's helpdesk, seats are $29, $85 or $132 a month depending on plan, and Fin is included on all of them at the same per outcome price Intercom pricing ↗.

The Chatbase pricing page does not spell out how many credits a typical conversation uses, so test it with your own traffic before you choose a plan Chatbase pricing ↗.

Cost examples at list prices

These assume monthly billing and that every outcome Fin bills is a resolution.

• 50 resolved conversations a month: Fin costs $49.50 Fin pricing ↗. Chatbase Hobby costs $40 if 700 credits cover your traffic Chatbase pricing ↗.
• 150 resolved conversations a month: Fin costs $148.50 Fin pricing ↗. Chatbase Standard costs $150 for 4,000 credits, or Hobby plus extra credits at $40 per 1,000 Chatbase pricing ↗.
• 500 resolved conversations a month: Fin costs $495 Fin pricing ↗. Chatbase Pro costs $500 for 15,000 credits Chatbase pricing ↗.
• Removing Chatbase branding adds $99 a month at any level Chatbase pricing ↗.

Features compared

Chatbase is a no code builder. You connect your data, set the agent's role, add guardrails, test it and deploy it Chatbase features ↗. It runs on your website, Meta apps, WhatsApp, Slack, email and voice calls, and includes a ticket view where the AI and your staff work from the same conversation Chatbase features ↗. Procedures written in plain language can run actions such as getting invoices, finding open slots, checking order status and upgrading or cancelling a subscription Chatbase features ↗. You can choose from models by OpenAI, Anthropic, Google, DeepSeek, xAI and Moonshot Chatbase features ↗. The helpdesk, voice, telephony, API access and integrations with Stripe and Zendesk start on Standard Chatbase pricing ↗.

Fin is an AI agent built for support teams. It works natively in Intercom and also with Salesforce, Zendesk, HubSpot, Freshdesk and other helpdesks, and Intercom says it can be live in under an hour Fin features ↗. It answers on chat, email, SMS, WhatsApp, Slack, Instagram and Facebook Messenger, with phone through Fin Voice on custom pricing Fin pricing ↗. It speaks dozens of languages, handles multi step procedures and can update accounts and process refunds through APIs, data connectors or MCP Fin features ↗. Intercom says Fin averages a 76 percent resolution rate across 12,000+ customers Fin features ↗; that is the vendor's own figure.

What users report

Chatbase scores 4.0 out of 5 on Trustpilot from 68 reviews, but the ratings are split: 56 percent are 5 stars and 28 percent are 1 star Trustpilot Chatbase ↗. Reviewers praise fast support and quick setup, and complain about billing, occasional wrong or repetitive answers and trouble reaching a human Trustpilot Chatbase ↗. Chatbase says more than 10,000 businesses use it Chatbase features ↗.

Fin holds 4.5 out of 5 on G2 G2 Fin ↗. Intercom cites a 90 percent satisfaction score on G2 and about 2 million resolutions a week Fin features ↗.

Who should pick which

Choose Chatbase if you are a small business with a website, modest chat volume and no helpdesk yet. You get a fixed price, a free plan to start and your choice of AI model Chatbase pricing ↗ Chatbase features ↗.

Choose Intercom Fin if you already have a helpdesk and a support team, handle hundreds of conversations a month and want the AI to take real actions like refunds. You pay only for outcomes and get stronger compliance options Fin pricing ↗ Fin features ↗.

• Small website, tight budget: Chatbase Hobby
• Zendesk or Salesforce support team: Fin
• Need HIPAA and EU data hosting: Fin
• Want to pick the AI model: Chatbase
• Want a fixed monthly bill: Chatbase

Before you sign up

Clean up your source material first. Both tools answer from what you give them, so update your help articles, policies and FAQ before you connect them Chatbase features ↗ Fin features ↗.

Decide what the AI should never do. Chatbase lets you set guardrails, such as sending refund questions to billing or a person Chatbase features ↗. Fin uses written procedures and lets you set alerts and limits on spend Fin features ↗.

Use the free period well. Fin's 14 day trial has unlimited outcomes Fin pricing ↗, so route real traffic to it and read every conversation. With Chatbase Free, 50 credits a month is only enough for a small test Chatbase pricing ↗.

How we compared them

We used Chatbase's pricing and home pages, Fin's pricing and home pages and Intercom's pricing page, all checked October 10, 2026, plus Trustpilot and G2 reviews Chatbase pricing ↗ Chatbase features ↗ Trustpilot Chatbase ↗ Fin pricing ↗ Fin features ↗ Intercom pricing ↗ G2 Fin ↗. We have not tested either tool hands on for this page. Hands on testing is in progress; we'll update this page with results.

Try them

We may earn a commission when you sign up through links on this page. It never changes our picks. How we pick