AI customer service software
Help Scout
Shared inbox and help center for small teams, with AI drafts and a pay per resolution AI chatbot.
Our pick for most small businesses: simple, with fair AI pricing.
Where it appears
Our pickThe Best AI Customer Service Software for Small BusinessesWhat’s good
- Free plan for 5 users
- Pay only for AI resolutions
- Spending cap
What to know
- AI Drafts need Plus
- Billing cycle of listed prices unclear
Key features
- Shared inboxes with live chat, SMS and social messages
- AI Assist on all paid plans
- AI Drafts and AI Summarize on Plus and Pro
- AI Answers chatbot at $0.75 per resolution with spending cap
- 3 months free AI Answers for new accounts
- HIPAA compliance on Pro
Works with
Where this comes from
01Help Scout pricing