Tidio combines a website chat widget, a shared inbox and Lyro, an AI agent that answers visitors from your own support content and hands hard questions to your team. It is the best all round choice for small business websites, with a free plan and easy setup. Budget carefully, because the AI is priced separately from the chat plan.
What Tidio is
Tidio is customer service software for small and mid sized businesses. It puts a chat widget on your website and gathers live chat, Messenger, Instagram, WhatsApp and email into one inbox Tidio pricing ↗.
Its AI agent is called Lyro. Lyro scrapes your existing support content to build its knowledge base and answers only from the content and guidance you give it Tidio Lyro ↗. Tidio says Lyro is powered by Anthropic's Claude and Tidio's own models Tidio Lyro ↗.
Tidio also includes Flows, a no code automation builder for things like greeting visitors, collecting emails or showing offers Tidio pricing ↗. Lyro Smart Actions can automate order updates and lead qualification and route tickets to the right department Tidio Lyro ↗.
What it does well
Setup is easy. Tidio says you can add Lyro to your website in a few clicks without technical knowledge Tidio Lyro ↗. Capterra reviewers praise its quick, no code setup Capterra ↗.
Lyro knows when to step back. When a customer needs a person or asks something Lyro cannot answer, it alerts your team, and it learns from the answer your staff give Tidio Lyro ↗. You can set tone, style and escalation rules, and watch conversations live to step in Tidio Lyro ↗. Tidio says customers average a 75 percent resolution rate with Lyro; that is the company's own figure and the page does not explain how it is measured Tidio Lyro ↗.
It can help sell, not only support. Lyro can recommend products from your store in real time Tidio Lyro ↗. It also connects to existing help desks such as Zendesk, Intercom and Salesforce through Lyro Connect on higher plans Tidio Lyro ↗.
Small businesses rate it well. Tidio scores 4.7 out of 5 from 590 reviews on Capterra, with praise for the combined inbox Capterra ↗.
Where it falls short
The AI is billed separately. The chat plan and Lyro are priced on their own, so the real monthly cost is the plan plus Lyro Tidio pricing ↗. A Starter plan with the smallest Lyro tier comes to about $57 a month Tidio pricing ↗.
Pricing has risen. Capterra complaints focus on price increases, including one reviewer whose bill doubled after a December 2024 pricing change Capterra ↗. Others report slow widget loading and delayed notifications Capterra ↗.
The pricing page is hard to read. It shows conflicting conversation limits for the Growth plan and does not clearly state Growth's Flows or Lyro allowances Tidio pricing ↗. It also does not explain overage charges on the Free, Starter or Growth plans Tidio pricing ↗.
Branding removal costs extra. Removing the Tidio logo is a $16.67 a month add on, available on Growth Tidio pricing ↗. Hands on testing is in progress; we will update this review with results.
Pricing and plans
Free: $0 for 50 billable conversations a month, 10 seats, 100 Flows visitors and 50 lifetime Lyro conversations that do not refresh Tidio pricing ↗. A conversation counts as billable only when a human agent replies or starts it; Flows and Lyro replies do not count Tidio pricing ↗.
Starter: $24.17 a month for 100 billable conversations and 10 seats Tidio pricing ↗.
Growth: from $49.17 a month, starting at 250 billable conversations Tidio pricing ↗.
Plus: from $300 a month plus usage, with custom limits and Lyro Connect. Premium is quoted by sales, starts at 3,000 Lyro conversations and includes a guaranteed 50 percent Lyro resolution rate with pay per resolution billing Tidio pricing ↗.
Lyro add on: from $32.50 a month for 50 AI conversations, with tiers up to 1,000 a month; the quota refreshes 30 days after payment Tidio pricing ↗. Flows add on: from $24.17 a month for 2,000 visitors Tidio pricing ↗. Starter, Growth, Lyro and Flows have a 7 day free trial with no credit card, and annual billing gives 2 months free Tidio pricing ↗.
Who should (and shouldn't) use it
- Good fit: small businesses that want AI answers and live chat in one easy widget Tidio pricing ↗ Tidio Lyro ↗.
- Good fit: online stores that want order updates and product recommendations in chat Tidio Lyro ↗.
- Good fit: small sites that get a few chats a week and can live within the free plan Tidio pricing ↗.
- Skip it if: you want AI included in one flat plan price Crisp pricing ↗.
- Skip it if: you only want an AI agent and do not need live chat or an inbox Chatbase pricing ↗.
Alternatives worth a look
- Crisp: includes AI credits in its plans, from $45 a month for 4 agents Crisp pricing ↗.
- Chatbase: focused on the AI agent itself, from $40 a month for 700 message credits Chatbase pricing ↗.
- Intercom Fin: charges $0.99 per resolved outcome, with a 50 outcome monthly minimum Fin pricing ↗.
Where it appears
Our pickThe Best AI Chatbot for Small Business WebsitesComparedThe Best AI Customer Service Software for Small BusinessesBudget pickThe Best AI Tools for Shopify and Ecommerce SellersWhat’s good
- Easy setup
- Free plan
- Combined inbox
What to know
- AI priced separately
- Price increase complaints
Key features
- Lyro AI agent learns from your support content
- Alerts your team and learns from staff answers
- Order updates, lead qualification and routing
- Shared inbox for chat, Messenger, Instagram, WhatsApp and email
- No code Flows automation
Works with
Questions people ask
Is Tidio free?
Yes. The free plan includes 50 billable conversations a month, 10 seats and 50 lifetime Lyro AI conversations Tidio pricing ↗.
How much does Tidio cost?
Starter is $24.17 a month and Growth starts at $49.17. Lyro AI is extra, from $32.50 a month for 50 conversations Tidio pricing ↗.
What is Tidio Lyro?
Lyro is Tidio's AI agent. It answers from your support content, alerts your team when it cannot help and learns from their answers Tidio Lyro ↗.
Is Tidio worth it?
For most small business websites, yes. It scores 4.7 out of 5 on Capterra, though some users complain about price increases Capterra ↗.
Where this comes from
Checked Oct 9, 2026. Vendor pages describe their own products; independent sources add outside views. Hands on testing is in progress.
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