My AI Front Desk vs Rosie: Which AI Receptionist Should You Pick?

Which should you pick?

• Best price for answering callsRosie

  Rosie's Professional plan is $49 a month for 250 minutes Rosie pricing ↗. My AI Front Desk's base plan is $99 a month, or $79 billed yearly, for 200 minutes My AI Front Desk pricing ↗.

• Best all in one front deskMy AI Front Desk

  My AI Front Desk's base plan includes 400 texts, 100 chatbot conversations, 20 outbound calls a day and a built in CRM My AI Front Desk pricing ↗ My AI Front Desk features ↗. Rosie charges $50 a month extra for website texting Rosie pricing ↗.

• Best for health and wellness officesMy AI Front Desk

  My AI Front Desk lists HIPAA compliance with signed BAAs My AI Front Desk features ↗. Rosie's pricing and home pages do not mention HIPAA Rosie pricing ↗ Rosie features ↗.

• Best for live transfersTie

  My AI Front Desk warm transfers to a person or sends a real time alert with the transcript My AI Front Desk features ↗. Rosie offers warm and live transfers from its $149 Scale plan, and waterfall transfers on Growth Rosie pricing ↗.

• Best clear overage pricingMy AI Front Desk

  My AI Front Desk publishes overage at 25 credits, or $0.25, per voice minute My AI Front Desk pricing ↗. Rosie does not publish a per minute overage rate Rosie pricing ↗ CloudTalk review ↗.

• Best reputation so farTie

  My AI Front Desk has a 3.5 TrustScore from 15 Trustpilot reviews, with complaints about billing and refunds Trustpilot ↗. Rosie has no Capterra reviews yet Capterra ↗.

Side by side

From each vendor’s own pages, checked Oct 9, 2026. Prices change often.

The core difference

My AI Front Desk sells itself as a whole front office. Its Business in a Box plan bundles a voice receptionist with 200 minutes, a texting agent with 400 messages, a website chatbot with 100 conversations, 300 website form submissions, 500 email drafts and up to 20 outbound calls a day My AI Front Desk pricing ↗. It also has a built in CRM and an AI calendar, and connects to other tools through Zapier and an API My AI Front Desk features ↗. The company says more than 10,000 businesses use it and that setup takes less than five minutes from a website address or a short description My AI Front Desk features ↗.

Rosie is narrower. It answers calls 24/7, answers questions, takes messages, books appointments and transfers calls when needed Rosie features ↗. It trains itself from your website and Google Business Profile Rosie features ↗. It says more than 2,000 small businesses use it and that it has handled more than 3.1 million calls Rosie features ↗. It includes a website chat widget free on every plan and native iOS and Android apps Rosie pricing ↗.

If your problem is missed phone calls, Rosie covers it for less. If your problem is that leads arrive by phone, text, web form and chat and nobody follows up, My AI Front Desk is built for that wider job.

Pricing compared

My AI Front Desk has one self serve plan, Business in a Box, at $99 a month or $79 a month billed yearly My AI Front Desk pricing ↗. It runs on credits worth one cent each: voice is 25 credits a minute, chat 5 credits a conversation, texts 4 credits each and form leads 4 credits each My AI Front Desk pricing ↗. The plan includes 1,000 overage credits a month, and auto reload adds 1,000 credits for $10; credits never expire My AI Front Desk pricing ↗. Partner and Enterprise plans are custom priced, with voice as low as 7 credits a minute My AI Front Desk pricing ↗.

Rosie has three plans: Professional at $49 a month for 250 minutes, Scale at $149 for 1,000 minutes and Growth at $299 for 2,000 minutes Rosie pricing ↗. Paying yearly gives two months free Rosie pricing ↗. Its pricing page does not list an overage rate Rosie pricing ↗, which CloudTalk's review also flags CloudTalk review ↗.

A worked example at list prices: a business using 300 voice minutes a month would pay My AI Front Desk $99 plus 100 extra minutes at $0.25, which the included 1,000 credits ($10 worth) partly cover, so roughly $114 My AI Front Desk pricing ↗. On Rosie, 300 minutes does not fit the 250 minute Professional plan, so you would move to Scale at $149, which also adds calendar booking and live transfers Rosie pricing ↗. Under 250 minutes, Rosie is cheaper. Between 250 and roughly 440 minutes, My AI Front Desk is cheaper on paper; above that, Rosie Scale wins, since it includes 1,000 minutes My AI Front Desk pricing ↗ Rosie pricing ↗.

Features that matter

Booking. My AI Front Desk says it books appointments against your live calendar My AI Front Desk features ↗. Rosie sends appointment links by text on every plan and books directly on your calendar from the Scale plan up Rosie pricing ↗; Capterra's listing names Google Calendar and Calendly for that Capterra ↗.

Transfers. My AI Front Desk can warm transfer a call to a person or send a real time alert with the full transcript, with configurable escalation rules My AI Front Desk features ↗. Rosie's Scale plan adds warm and live transfers, and Growth adds waterfall transfers that try several numbers Rosie pricing ↗.

Languages. Rosie answers in English and Spanish on every call Rosie pricing ↗. My AI Front Desk lists speak any language as a feature but does not name specific languages My AI Front Desk features ↗.

Privacy. My AI Front Desk lists HIPAA compliance with signed BAAs, encryption in transit and at rest, and an option to run the AI on premises My AI Front Desk features ↗. Rosie does not mention HIPAA on its pricing or home pages Rosie pricing ↗ Rosie features ↗. Medical, dental and therapy offices should weigh this heavily.

What users report

My AI Front Desk has a 3.5 out of 5 TrustScore from 15 reviews on Trustpilot Trustpilot ↗. Positive reviews mention easy setup, professional call handling and saved staff time Trustpilot ↗. Negative reviews describe charges after a free trial, refunds denied under the terms of service or an annual contract, slow support and features gated behind sales calls Trustpilot ↗. Trustpilot notes the company has not replied to negative reviews Trustpilot ↗. Its pricing page says no contracts and cancel anytime My AI Front Desk pricing ↗, so read the terms you accept at checkout, set a reminder before the trial ends and cancel in writing.

Rosie has no user reviews on Capterra yet Capterra ↗. CloudTalk, a competitor, reviewed Rosie and gave it 5 out of 5 for ease of setup but lower marks for call depth, integrations and support reputation, and said it found no reviews on G2 or Trustpilot CloudTalk review ↗. CloudTalk's view is that Rosie suits simple, predictable inbound calls rather than CRM heavy or multi location teams CloudTalk review ↗.

Hands on testing of both tools is in progress; we'll update this page with results.

Who should pick which

Choose Rosie if you are a solo or small service business that misses calls during jobs and wants a low monthly bill, Spanish support and a free chat widget Rosie pricing ↗. Start on Professional and move to Scale if you need booking or live transfers Rosie pricing ↗.

Choose My AI Front Desk if you want one tool to answer calls, text leads back, run a website chatbot and keep contacts in a CRM, or if you need HIPAA with a BAA My AI Front Desk pricing ↗ My AI Front Desk features ↗. Budget time to learn the credit system and to set escalation rules.

• Cheapest way to stop missing calls: Rosie Professional
• Calls plus texting plus chatbot: My AI Front Desk
• Spanish speaking callers: Rosie
• Healthcare office: My AI Front Desk, after confirming the BAA
• Over 250 minutes a month: price both against your call logs

How we compared them

We used both vendors' pricing and home pages, Trustpilot, Capterra and CloudTalk's review, all checked October 9, 2026 My AI Front Desk pricing ↗ My AI Front Desk features ↗ Trustpilot ↗ Rosie pricing ↗ Rosie features ↗ Capterra ↗ CloudTalk review ↗. Prices change often, so confirm current plans before you buy.

Try them

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