Rosie vs Smith.ai: Which AI Receptionist Should a Small Business Pick?

Which should you pick?

• Best way to start for freeSmith.ai

  Smith.ai's AI Receptionist has a $0 plan with 25 real calls a month Smith.ai AI pricing ↗. Rosie offers a 7 day free trial and then starts at $49 Rosie pricing ↗.

• Lowest cost for steady call volumeRosie

  Rosie's $49 plan includes 250 minutes and its $149 plan 1,000 minutes Rosie pricing ↗. Smith.ai's paid AI plan starts at $150 for 75 calls at $2.00 each Smith.ai AI pricing ↗.

• Best for booking appointments on a budgetSmith.ai

  Even Smith.ai's free plan includes AI scheduling with Calendly and more Smith.ai AI pricing ↗. Rosie only sends booking links by text until the $149 Scale plan Rosie pricing ↗.

• Best CRM integrationsSmith.ai

  Smith.ai says it integrates natively with Salesforce, HubSpot, Clio Grow and Clio Manage, plus Zapier and Make Smith.ai AI features ↗. Rosie relies on Zapier Rosie pricing ↗ CloudTalk review ↗.

• Best human backupSmith.ai

  Smith.ai can send complex calls to its 500+ North America based receptionists as a per call add on Smith.ai AI features ↗. Rosie transfers calls to your own team Rosie pricing ↗.

• Easiest setupRosie

  Rosie trains itself from your website and Google Business Profile, and you forward your calls to start Rosie features ↗. A competitor's review still rated its setup 5 out of 5 CloudTalk review ↗.

• Best for Spanish speaking callersTie

  Rosie speaks English and Spanish on every call Rosie pricing ↗. Smith.ai's AI is bilingual in English and Spanish Smith.ai AI features ↗.

Side by side

From each vendor’s own pages, checked Oct 9, 2026. Prices change often.

The core difference: minutes vs calls

Rosie sells minutes. Professional is $49 a month for 250 minutes, Scale is $149 for 1,000 minutes and Growth is $299 for 2,000 minutes, and yearly billing is advertised as two months free Rosie pricing ↗. Rosie's pricing page asks what happens if you go over your minutes but does not publish the answer, so ask before you sign up Rosie pricing ↗ CloudTalk review ↗.

Smith.ai's AI Receptionist sells calls. The Free plan is $0 for 25 real calls a month, with extra calls at $3.00 each Smith.ai AI pricing ↗. Pro starts at $150 a month, which is 75 calls at $2.00 each, with bigger tiers at $1.80 and $1.67 per call Smith.ai AI pricing ↗. Enterprise starts at $500 a month at $1.67 per call, dropping to $1.60 at 500 calls Smith.ai AI pricing ↗. Calls from known spammers are filtered before the AI answers and do not count, and you can remove up to 10 percent of calls from a bill for spam you flag Smith.ai AI pricing ↗.

Smith.ai also sells human receptionist plans, starting at $300 a month for 30 calls Smith.ai human pricing ↗. Those are a different product from the AI Receptionist compared here.

Price examples at list prices

These use monthly list prices, assume every call is a real caller and multiply Smith.ai's published per call rates by the calls in each tier Smith.ai AI pricing ↗.

• 20 calls averaging 3 minutes (60 minutes): Smith.ai Free at $0 Smith.ai AI pricing ↗; Rosie Professional at $49 Rosie pricing ↗. Smith.ai wins.
• 50 calls averaging 3 minutes (150 minutes): Smith.ai Free plus 25 extra calls at $3.00 is $75, or Pro at $150 Smith.ai AI pricing ↗; Rosie Professional at $49 Rosie pricing ↗. Rosie wins.
• 150 calls averaging 3 minutes (450 minutes): Smith.ai Pro at 150 calls is $270 Smith.ai AI pricing ↗; Rosie Scale at $149 for 1,000 minutes Rosie pricing ↗. Rosie wins.
• 300 calls averaging 4 minutes (1,200 minutes): Smith.ai Pro at 300 calls is about $501 Smith.ai AI pricing ↗; Rosie Growth at $299 for 2,000 minutes Rosie pricing ↗. Rosie wins.

Features compared

Every Rosie plan includes 24/7 answering, simultaneous calls, English and Spanish, 10+ voices, custom FAQ answers, call summaries, transcripts and recordings, email and text alerts, Zapier and iOS and Android apps Rosie pricing ↗. A website chat widget is free with all plans Rosie pricing ↗. The $49 plan only texts callers a booking link and handles 2 message taking scenarios. Scale adds calendar booking, warm and live transfers and texting during calls. Growth adds waterfall transfers, training from your own documents and a dedicated onboarding specialist Rosie pricing ↗.

Smith.ai's AI Receptionist leans toward lead intake. It screens and qualifies callers, runs tailored intake for each service and routes calls to team members with context Smith.ai AI features ↗. The Free plan already includes AI scheduling with Calendly and more, lead qualification, call routing and native integrations such as Clio and Zapier Smith.ai AI pricing ↗. Pro adds dedicated onboarding, live phone, email and chat support and custom SMS branding. Enterprise adds custom AI prompting, multi location support and unlimited custom integrations Smith.ai AI pricing ↗.

Smith.ai says it can book consults into case management systems and integrates natively with Salesforce, HubSpot, Clio Grow and Clio Manage Smith.ai AI features ↗. That makes it a strong fit for law firms and sales led service businesses.

When a human needs to take over

This is the biggest practical gap. Smith.ai has 500+ North America based receptionists available through its Live Agent Network as a per call add on, and its FAQ says complex calls can be transferred to a live receptionist day or night Smith.ai AI pricing ↗ Smith.ai AI features ↗. If your AI gets confused, a trained person can finish the call even when your own staff are busy.

Rosie transfers calls to your own people. Scale offers warm transfers, where Rosie briefs your team first, and live transfers. Growth adds waterfall transfers that try several numbers until someone answers Rosie pricing ↗ Rosie features ↗. If nobody picks up, the call becomes a message.

What users and reviewers report

Smith.ai's AI Receptionist has a 4.8 out of 5 rating from 32 reviews on G2 G2 Smith.ai ↗. Smith.ai says more than 5,000 businesses use it and that it has handled 25 million+ calls over 10+ years Smith.ai AI features ↗.

Rosie says more than 2,000 small businesses use it and that it has answered 3.1 million+ calls Rosie features ↗. Independent reviews are scarce. A review by CloudTalk, which sells a competing product, gave Rosie 5 out of 5 for ease of setup but 3 out of 5 for integrations, noting it has no first party CRM connectors, supports only English and Spanish and is inbound only CloudTalk review ↗.

Hands on testing is in progress; we'll update this page with results.

Who should pick which

Choose Rosie if you run a home service, trades or local business that gets a steady flow of calls and you mainly want them answered, logged and turned into messages at a low price Rosie pricing ↗ Rosie features ↗. Plan on Scale at $149 if you need calendar booking or transfers Rosie pricing ↗.

Choose Smith.ai if you get fewer, higher value calls, such as legal consults or sales leads, and you want intake, CRM sync and a human safety net Smith.ai AI pricing ↗ Smith.ai AI features ↗. Start on the Free plan to see how it handles your callers before paying Smith.ai AI pricing ↗.

• Under 25 calls a month: Smith.ai Free
• Many short calls on a budget: Rosie Professional
• Law firm on Clio: Smith.ai
• Want web chat and mobile apps: Rosie
• Need a live person as backup: Smith.ai

How we compared them

We used both vendors' pricing and product pages, Smith.ai's G2 listing and CloudTalk's review of Rosie, all checked October 10, 2026 Rosie pricing ↗ Rosie features ↗ Smith.ai AI pricing ↗ Smith.ai AI features ↗ Smith.ai human pricing ↗ G2 Smith.ai ↗ CloudTalk review ↗. Prices change, so confirm on the vendor pages before you sign up. Check your state's call recording consent rules too, since both tools record calls Rosie pricing ↗ Smith.ai AI features ↗.

Try them

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