My AI Front Desk vs Smith.ai: Which AI Receptionist Is Right for You?

Which should you pick?

• Best way to start for freeSmith.ai

  Smith.ai has a $0 AI plan with 25 real calls a month Smith.ai AI pricing ↗. My AI Front Desk has a 7 day free trial with no credit card, then costs $99 a month My AI Front Desk pricing ↗.

• Best value once you payMy AI Front Desk

  My AI Front Desk's $99 plan includes 200 voice minutes plus SMS, chatbot and outbound allowances My AI Front Desk pricing ↗. Smith.ai's paid AI plan starts at $150 for 75 calls Smith.ai AI pricing ↗.

• Best for callers in many languagesMy AI Front Desk

  My AI Front Desk lists 20+ languages My AI Front Desk pricing ↗. Smith.ai's AI is bilingual in English and Spanish Smith.ai AI features ↗.

• Best for healthcare officesMy AI Front Desk

  My AI Front Desk says it is HIPAA compliant and signs BAAs My AI Front Desk features ↗. Smith.ai's AI Receptionist page does not mention HIPAA Smith.ai AI features ↗.

• Best human backupSmith.ai

  Smith.ai can pass calls to 500+ North America based receptionists as a per call add on Smith.ai AI features ↗. My AI Front Desk warm transfers to your team or sends an alert with a transcript My AI Front Desk features ↗.

• Best CRM sync for law and salesSmith.ai

  Smith.ai integrates natively with Salesforce, HubSpot, Clio Grow and Clio Manage Smith.ai AI features ↗. My AI Front Desk has a built in CRM and connects through Zapier and APIs My AI Front Desk features ↗.

• Best for texting, chat and outbound callsMy AI Front Desk

  My AI Front Desk covers voice, SMS, WhatsApp, email and chat, and its plan includes 20 outbound calls a day My AI Front Desk pricing ↗ My AI Front Desk features ↗.

Side by side

From each vendor’s own pages, checked Oct 9, 2026. Prices change often.

How the pricing works

My AI Front Desk has one self serve plan, Business in a Box, at $99 a month or $79 a month billed yearly My AI Front Desk pricing ↗. It includes 200 voice minutes, 20 outbound calls a day, 400 SMS, 100 chatbot conversations, 300 website form submissions and 500 email drafts a month My AI Front Desk pricing ↗. Usage beyond that runs on credits worth $0.01 each: a voice minute costs 25 credits, an SMS 4 and a chatbot conversation 5, and auto reload adds 1,000 credits for $10 My AI Front Desk pricing ↗. A Partner and Enterprise plan has custom pricing My AI Front Desk pricing ↗.

Smith.ai's AI Receptionist bills per real call. Free is $0 for 25 calls, with extra calls at $3.00 Smith.ai AI pricing ↗. Pro starts at $150 a month for 75 calls at $2.00 each, with tiers at $1.80 and $1.67 per call, and Enterprise starts at $500 Smith.ai AI pricing ↗. Known spam calls are filtered and not counted, and you can remove up to 10 percent of a bill for spam you flag Smith.ai AI pricing ↗. Plans are month to month with 30 days notice to cancel Smith.ai AI pricing ↗.

Smith.ai also sells human receptionist plans from $300 a month for 30 calls Smith.ai human pricing ↗. That is a separate, pricier product.

Price examples at list prices

These use monthly list prices, count only real callers and price extra My AI Front Desk minutes at 25 credits ($0.25) each My AI Front Desk pricing ↗ Smith.ai AI pricing ↗.

• 20 calls averaging 3 minutes (60 minutes): Smith.ai Free at $0 Smith.ai AI pricing ↗; My AI Front Desk at $99 My AI Front Desk pricing ↗. Smith.ai wins.
• 60 calls averaging 3 minutes (180 minutes): Smith.ai Pro at $150 Smith.ai AI pricing ↗; My AI Front Desk at $99 My AI Front Desk pricing ↗. My AI Front Desk wins.
• 150 calls averaging 3 minutes (450 minutes): Smith.ai Pro at 150 calls is $270 Smith.ai AI pricing ↗; My AI Front Desk is $99 plus 250 extra minutes at $0.25, about $161.50 My AI Front Desk pricing ↗. My AI Front Desk wins.
• 300 calls averaging 2 minutes (600 minutes): Smith.ai at 300 calls is about $501 Smith.ai AI pricing ↗; My AI Front Desk is $99 plus 400 extra minutes, about $199 My AI Front Desk pricing ↗. My AI Front Desk wins.

Features compared

My AI Front Desk is built as an all in one front office. One AI talks with customers across voice, SMS, WhatsApp, email and chat, books appointments against your live calendar and keeps contacts in its own built in CRM My AI Front Desk features ↗. It lists 20+ languages, automated outbound calls and integrations pages for tools like AppFolio, Buildium, Shopify, Klaviyo, SimplePractice and Jane App, plus Zapier and direct API connections My AI Front Desk pricing ↗ My AI Front Desk features ↗. The Business plan includes a 20 page knowledge base, 2 editor seats and keeps the last 200 logs My AI Front Desk pricing ↗.

Smith.ai's AI Receptionist is built around lead intake. It screens and qualifies callers, runs tailored intake for each service and routes calls to team members with full context Smith.ai AI features ↗. Every plan, including Free, has AI scheduling with Calendly and more, lead qualification, call routing and native integrations like Clio and Zapier Smith.ai AI pricing ↗. Pro adds dedicated onboarding and live phone, email and chat support, and Enterprise adds custom AI prompting and multi location support Smith.ai AI pricing ↗. It blocks over 20 million known robocalls and solicitors Smith.ai AI features ↗.

The trade is breadth versus depth. My AI Front Desk does more channels. Smith.ai goes deeper on intake, CRM sync for law and sales and human help.

What users report

Both tools hold a 4.8 out of 5 rating on G2: My AI Front Desk from 14 reviews and Smith.ai's AI Receptionists from 32 G2 My AI Front Desk ↗ G2 Smith.ai ↗. My AI Front Desk says it is trusted by 10,000+ businesses My AI Front Desk features ↗. Smith.ai says 5,000+ businesses use it and that it handles 400,000+ calls a month Smith.ai AI features ↗.

The one Capterra UK review of My AI Front Desk gives it 2 out of 5. That reviewer called the sales process misleading, said setup beyond the basics was complicated when working in Zapier and reported that a HubSpot integration did not work as expected Capterra UK review ↗. One review is not a pattern, but it is a reason to test integrations during the trial.

Hands on testing is in progress; we'll update this page with results.

Who should pick which

Choose My AI Front Desk if you want one tool to answer calls, reply to texts and web chats, and make follow up calls, especially if callers speak languages beyond English and Spanish or you handle health information My AI Front Desk pricing ↗ My AI Front Desk features ↗.

Choose Smith.ai if call volume is low enough for the free plan, if you live in Salesforce, HubSpot or Clio, or if you want a trained human to take over calls the AI cannot handle Smith.ai AI pricing ↗ Smith.ai AI features ↗.

• Under 25 calls a month: Smith.ai Free
• Calls, texts and web chat in one tool: My AI Front Desk
• Medical or therapy office: My AI Front Desk
• Law firm on Clio: Smith.ai
• Need a live person as backup: Smith.ai

How we compared them

We used both vendors' pricing and product pages, G2 listings for both tools and the Capterra UK listing for My AI Front Desk, all checked October 10, 2026 My AI Front Desk pricing ↗ My AI Front Desk features ↗ Smith.ai AI pricing ↗ Smith.ai AI features ↗ Smith.ai human pricing ↗ G2 My AI Front Desk ↗ Capterra UK review ↗ G2 Smith.ai ↗. Prices and plan contents change, so confirm on the vendor pages before you sign up, and follow your state's call recording consent rules.

Try them

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